Terms & conditions
Underwear cannot be exchanged for hygiene reasons unless you have requested a hygienic seal at the time of placing your order (please request this under other requirements when you proceed to the check out). Please note that bras may be exchanged.
Delivery usually takes 3-10 days. If the item you have ordered is out of stock we will let you know an estimated delivery time, you have the option to cancel your order at this point if this is not deemed satisfactory. Any extra costs which may arise if we need to send your order in two or more separate deliveries will be borne by us.
Privacy & cookies
Timarco Sweden AB, registration. No. 556401-7464, protects your privacy and always strives to protect your personal information in the best possible way. It is our goal to comply with all applicable laws and regulations regarding personal data protection, such as the Data Protection Regulation or the GDPR (General Data Protection Regulation), as it is also called. We aim to be clear and explain how your personal information is collected and processed by us and our partners. We do not collect or process more information than we need to fulfill your expectations and the obligations we have to you. This policy will help you to understand what kind of information we collect and how it is used.
This policy applies to all data collected through our website.
In order for us to have the right to process your personal information, we need a so-called legal basis. We process your personal information because processing is necessary to fulfill the agreement we have with you as a customer through your purchase.
We process your personal data because processing is necessary in order to fulfill legal obligations concerning our company.
We also process your personal data because processing is necessary for purposes of our legitimate interest. The treatment of data is based on a weighing up of interest and applies to situations where we want or need to do something, for example communicate with you or promote our products and services, which is essentially to our advantage, provided that it does not harm your own interests or fundamental rights and freedoms.
COLLECTION OF PERSONAL DATA
We handle the data that you, as a customer, provide to us when shopping or visiting our website and communicating with us. The personal data we process is: your first and last name, e-mail address, phone number, your social security number (if you chose to provide this), your mailing address and your user account.
We use your social security number only when necessary, for example for secure identification or if there is any other reasonable reason. We use your social security number as little as possible. The occasions where we can access your social security number are at the time of purchase when we need to identify you in customer service cases when you request information about what personal information we are processing about you, requesting us to verify information about you which is incorrect, asking us to delete or restrict the personal information we have about you and that we provide you with a copy of the personal information we have about you.
We also collect and process information from you when shopping or visiting our site. The personal data we process is information about your purchase and purchase history. We also process your personal information when you approve cookies, see separate section below.
PROCESSING OF PERSONAL DATA
We process the above-mentioned personal data in order to:
- Process your order / purchase in order to:
- identify you
- deliver the ordered product
- process your payment
- Process returns, exchanges and any complaints
- send you SMS notifications about the delivery status
- Contact you regarding problems with the delivery of your goods
- Provide you with a personalised experience of our services by collecting cookies
- fulfil our legal obligations (eg regarding requirements in the accounting act, product liability and product safety)
- Promote our products
- develop our knowledge of customers and analyse your customer behaviour, which means that a so-called profiling occurs. We provide you with offers that we think you will find relevant based on the results of this analysis of your user, and not to disturb you unnecessarily, by offering you products that match your needs and needs
- process customer service issues
- evaluate, develop and improve the company's services, products and systems for the customer community as a whole
- Prevent abuse of a service or to prevent and investigate crimes against the company
STORAGE AND TRANSFER OF PERSONAL DATA
Personal data is transferred to our partners, in order to manage and facilitate your purchase and help us with marketing outlets. These partners are transport company, payee, e-mail provider, SMS provider, web analytics provider and printing (for example). These companies are personal information assistants and we are still the personally responsible party. We ensure that our partners handle personal data in accordance with applicable laws and safely by entering into personal data management agreements with them.
We store data on our own servers in Sweden or on servers provided by our partners.
Our partners and service providers are all domiciled in the EEA, and their servers and other storage utilities are located there. The only exception is Google LLC, see your own paragraph under Cookies.
We may issue your personal information if we are required by the authorities to provide such information.
We may also share your personal information in order to allow a merger, acquisition or sale of all or part of our assets.
TIME PERIOD FOR TREATMENT AND STORAGE
We only keep personal data as long as there is a need to to fulfil the purposes for which the information was provided or collected. The same personal data can be stored in several different locations for different purposes.
If you contact us by e-mail, our correspondence will be saved for as long as necessary to fulfill the purpose of the errand.
We process information in order to manage customer relationships, including your purchase and user account, or to fulfill contractual and legal obligations to you, such as fulfil a warranty, a complaint or reprisal obligations. The data is processed for the time necessary to manage the customer relationship and fulfill our agreement or our legal obligations or other obligations towards you.
Personal data we process for accounting purposes is retained in accordance with applicable accounting laws.
We will process your personal data for marketing purposes for one year after your customer relationship with us has expired.
Your personal data may be saved for a longer period than stated above if required to comply with legal requirements or governmental decisions.
PROTECTION OF PERSONAL DATA
When you shop with us you can feel safe and secure. We take steps to ensure that your personal information is always protected by us and that information processing is in accordance with applicable data protection rules and our internal guidelines and practices.
We also ensure through technical solutions and agreements with our partners and suppliers that these handle your personal information securely and comply with personal data laws.
Payment and billing information is transmitted via an encrypted connection from our payment partner who manages the payment.
Right to access: We want to be transparent and open about how we treat your personal data. If you want to know more about how we process your information, you can request a document from us. You are entitled to request to know what information has been registered about you. If you want this information, please submit a written request to us. If we receive a request for this information, we will ask for information to ensure that the information is provided to the correct person.
Right to rectification: You may request that your personal information be corrected if the information is incorrect or incomplete.
Right to delete: Under certain circumstances, you may delete your personal data if, for example
- The data is no longer necessary for the purposes for which it has been collected or processed
- You oppose our keeping your information for direct marketing purposes
However, this does not apply if we are required by law, for example, to keep the data.
Right to restriction: You are entitled to request that the processing of your personal data be limited.
Fair interest / interest balance: You are entitled to oppose information processing that relates to a balance of interest. However, we may continue to process your information, even if you oppose the processing of information, if we are required to do so by law or authority's instructions or decisions.
Direct Marketing: You are entitled at any time to oppose the processing of your personal data for direct marketing. The right also includes the analysis of personal data (ie profiling) performed for direct marketing purposes. Direct marketing refers to all types of outreach marketing methods(eg by mail, email and SMS).
You have the opportunity to choose which communication channels we will use for mailing and personal offers, for example you can choose to receive e-mail only, but not SMS. In that case, you do not need to object to personal data processing as such, but contact our customer service department.
Data Portability Right: You are entitled to receive a copy of the personal data relating to you in a structured format, and in some cases, transfer this data to another personally responsible person. The right includes only information that you have submitted to us and which we treat with legal basis, such as an agreement with you. A prerequisite for data portability is that the transfer is technically possible.
Right to file a complaint: If you are dissatisfied with how we processed your personal information, please contact us using our contact details below.
Cookies are used on our site. Cookies are small text files stored on the visitor's computer and are used to track what the visitor does on our site.
We use different types of cookies:
1. A permanent cookie remains on the visitor's computer for a specified time.
2. A session cookie is stored temporarily in the computer's memory while a visitor is on a web page. Session cookies disappear when you close your browser.
3. Third party cookies: these cookies are placed on your computer by another company. There are third party cookies that allow you to see targeted ads on other sites, such as retargeting.
If you want to delete existing cookies on your computer: see the instructions in your browser.
Google Analytics and Google Tag Manager (web analytics)
Google will use this information in order to evaluate your use of the web page and compile reports of activities on our site.
Google may also transfer this information to third parties if required by law, or in cases where a third party processes the information on behalf of Google. Google will not match your IP address with other data held by Google. By using our site, you consent to Google processing your information in the manner and for the purposes described above.
If you do not want your visits to our site to appear in Google Analytics statistics, you can install an add-on to your browser. The add-on is available for browsers Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera, and is available here.
Timarco Sweden AB, Registration number 556401-7464. This is the person responsible for processing your personal information.
Please contact us at firstname.lastname@example.org if you have questions about the personal information we have stored about you.
Timarco Sweden AB
161 02 Bromma
We have a secure online payment system by credit or debit card.
Attention, your payment method can determine the delivery time. We must have received payment from you before we can send out your order. You have the possibility to cancel your order and get a refund if the order has not already been dispatched.
Payment by Credit or Debit Card
To pay by credit or debit card you need your card number, the expiry date and the CVC code.CVC/CVV/Cvx2 code is the last 3 numbers on the signature strip on the back of your card. The expiry date must be written in the same format as on your card, ie month/year.
About usYou can reach our Customer Service at email@example.com. Our Customer Service is manned monday to friday 9am - 5pm. The address for letters and parcels is:
3rd floor, 207 Regent Street
Sort code 30-00-09
A/C no 0076923
IBAN: GB36 LOYD 3000 0900 0769 23
Customer satisfaction is the most important thing for us
Your feedback is really valuable to us and so please contact us if you have any comments or any problems firstname.lastname@example.org.