DeliveryHow long does delivery take? How will my order be delivered? I'm having trouble placing my order, what am I doing wrong? I haven't got my package, what should I do? How do I track my package? What are the shipping costs? Conditions for delivery outside the EU
How long does delivery take?
If the product is in stock, you should receive your delivery within 5-8 working days. If the product is an item that needs to be ordered, the delivery time is 10-15 working days. Please contact our customer service if you want to know how long delivery time a particular item has. If anything changes, we will contact you and you have the right to cancel your order if we cannot deliver within the specified time.
How will my order be delivered?
YODEL will deliver your parcel directly to your door Monday - Saturday between the hours of 7am and 9pm.
Yodel will keep you updated with each step of delivery via SMS/Emails allowing you to choose from multiple inflight delivery options should you not be in to sign to give you complete CONTROL of your parcel journey.
I'm having trouble placing my order, what am I doing wrong?
Please make sure that all the required information is completed and that you meet the requirements applying to the payment method that you have chosen. If you still have problems please contact our customer service and we will help you.
I haven't got my package, what should I do?
Once we have received your order, an order confirmation will be sent to you by e-mail and when we send out the goods from the store, you will receive a new e-mail with a tracking link to our partner if the package is able to be traced. If you follow the link, you can see the status of your delivery and see where the shipment is in the process. When your package is available for delivery or collection you will be notified.If your package is not traceable, please contact our customer service for more information.
How do I track my package?
If your package is traceable, you will receive a delivery confirmation with shipping number via e-mail where you can track your package.
What are the shipping costs?
Orders over 64,99 GBP are shipped free of charge within the UK (Does not apply to Channel Islands and Remote Areas).
Conditions for delivery outside the EU
If you place an order and live outside the EU, you the customer is responsible for paying any VAT and customs tax in your own country. You are also responsible for your order going through customs.If your parcel is stopped or delayed at customs, Timarco unfortunately cannot do anything about this as we have no influence on customs procedure.