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TIMARCO   ·   WE ARE UNDERWEAR & MORE!

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Terms & conditions

  • Conditions

    Timarco's General Terms and Conditions

    Application and Consumer Protection

    These General Terms (the "Terms") apply to the purchase agreement that you as a consumer enter into with Timarco Sweden AB , corporate identity number 556401-7464, hereinafter referred to as "Timarco".

    Personal data

    Read more about our processing of personal data in our Privacy Policy. In conjunction with your order, you agree that we store and use your information in our business to complete and provide the service you would expect from us. All personal data processing takes place in accordance with the data protection regulation GDPR. Personal data controller is Timarco Sweden AB (reg. No. 556401-7464) Timarco's customer register contains personal information such as name, social security number, postal address, telephone number, e-mail address and IP number. The purpose of Timarco's processing of collected personal data is to use these in order to: Be able to complete purchases at Timarco. Enable targeted marketing by email, SMS and other channels based on your previous purchases or use of Timarco’s channels. PayPal will collect personal information about you in connection with your payment. PayPal is the data controller for this personal data. Timarco will share your personal information to the shipping companies that is necessary to complete and deliver an order. If an order is made for an item that is sent directly from the supplier, Timarco will send them the information necessary to complete and fulfil an order from the supplier. When you use Chat and / or FAQ, our system can handle and store personal data such as phone number, first and last name, address, e-mail, IP-number. This is information that you provide to be able to log and save history from previous chats. When you as a customer choose to email Timarco, your e-mail address and e-mail history will be saved to make it possible to follow up on and reply to a case. No data will be sold to third parties or forwarded to a third country.

    General information about personal data processing

    All processing of personal data takes place according to the data protection regulation. Timarco AB is responsible for this treatment. We only save personal data when necessary, then it is deleted. If the data is incomplete, incorrect or irrelevant, you have the right to request that it is corrected or deleted. You also have the right to claim damages if the processing of your personal data has not been carried out according to the law. You can request to see the information we have registered about you. To request registry extracts or correction of data, send a written signed request to support@timarco.eu

    Prices and Fees

    The prices stated on www.timarco.eu are stated including VAT (VAT). Prices include free shipping, unless otherwise stated. If you place an order and live outside the EU, you the customer is responsible for paying any VAT and customs tax in your own country. You are also responsible for your order going through customs.If your parcel is stopped or delayed at customs, Timarco unfortunately cannot do anything about this as we have no influence on customs procedure.

    Preparation of purchase agreement

    The customer orders Timarco's goods at www.timarco.eu or via our customer service. A purchase agreement is made when your order has been confirmed by Timarco via e-mail to the e-mail address you specified when ordering. When ordering you accept these Terms. Timarco does not enter into agreements with minors (under 18 years of age) without legal consent.

    Timarco uses the following shipping options:

    • Packages: the goods are shipped with UPS or other depending of destination.
    • You will receive a confirmation email to the email address you have specified when the goods are dispatched from Timarco's warehouse.

    Unclaimed Packages / Shipments

    If you do not pick the package up within the specified time or rearrange delivery, the package will be returned to Timarco and we will have to charge a 20 EUR fee for handling the uncollected shipment.

    Return Policy

    The consumer always has fourteen (14) days of right of withdrawal according to the Act on distance contracts and agreements outside of business premises. In order for you to feel completely safe with your purchase, Timarco instead offers the entire sixty (60) days right of withdrawal from the time you receive the goods or a substantial part of the delivery. As a customer you have the right to try on and examine the product at home to ensure that the product meets your expectations. If you return an unused item with labels and packaging within 60 days, the entire amount will be refunded, or the goods exchanged to alternatives of your choice, pending availability. If the quality of the product has been affected as a result of the customer having handled it more than is necessary to examine its properties or functions, the repayment corresponding to the value of the goods will be deducted from the refund. If you order from Timarco and live in a country outside the EU, you the customer are liable for any extra fees that may be added when you return an item to us; for example customs duty or higher than regular domestic return fees. This policy applies to all returns for whatever reason.

    Complaint

    If a product deviates from the agreement between you and Timarco or does not correspond to the description of the goods provided by Timarco, the goods can be returned. Only original defects are covered by the warranty, for example, the warranty does not include faults caused by normal wear and tear. Complaints to Timarco must be made within a reasonable time after the fault has been discovered, however, no later than 3 years. Timarco reserves the right to remedy the defect in the first instance, secondly delivery of the goods and ultimately the repurchase. If you want to return a damaged item, contact us at support@timarco.eu. If you order from Timarco and live in a country outside the EU, you the customer are liable for any extra fees that may be added when you return an item to us; for example customs duty or higher than regular domestic return fees. This policy applies to all returns for whatever reason.

    Returns

    When you return goods you are liable for the quality of the goods when we receive them, so it is important that the goods are not damaged during transport. In order for a full refund to be made, the goods must be unused and returned in undamaged original packaging with all labels and tags intact. It is important that you package the item properly in outer packaging and that tape or other material is not stuck onto the original packaging. When buying hygiene items and underwear, the seal must not be broken; goods with broken seal cannot be returned. After we have received and processed the return, the refund will be made within fourteen (14) days. Refunds are made to the original method of payment, not by cash. Costs for services related to delivery such as postal deposit fee are not refunded on a return. To return an item, you need to be able to prove your purchase and Timarco recommends that you save your order confirmation and payment reference as a receipt for your purchase. For information or assistance in making a return, contact Timarco's customer service.

    Return of promotional items

    For purchases that qualify for an extra discount, the value of the extra discount is regarded as a general discount on the entire amount at the time of purchase. If any part of the purchase is changed and / or returned, returned goods are valued at the purchase price minus their relative share of the general discount. In the case of exchange, the original basis for discount is not recalculated. Promotional discount offers are only available for new purchases via the trading venue www.timarco.eu and cannot be obtained retroactively. Discounts cannot be transferred to another purchase and cannot be credited when changing to another item.

    Transport damage

    Timarco is responsible for goods that are damaged or lost during delivery to you. Complaints about transport damage must be made within a reasonable time. Upon receipt of the shipment, it is therefore important to check that the goods are not damaged by transport. You must report any transport damage directly on site to the delivery company getting proof of the complaint/damage and then contact Timarco's customer service. Remember to keep all packaging and product packaging if transport damage occurs.

    Force majeure

    In the event of circumstances beyond Timarco's reasonable control, for example, in the case of amended legislation, governmental action, strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster, pandemic or similar events, Timarco's obligation to fulfil the purchase agreement will be deferred as long as the circumstance prevails. If a delay exceeds 2 months, you as well as Timarco have the right to cancel the agreement with immediate effect without any obligation to pay damages.

    Price and Product information

    In the event of any errors in stock status or price, Timarco reserves the right to cancel a purchase agreement. If the product has expired or for any other reason is not available, Timarco is not obliged to provide the product, but may propose an alternative item. Images cannot be guaranteed to reproduce the exact appearance and nature of the product.

    Other

    We follow the European Commission Online Dispute Resolution (EU ODR) recommendations in the event of a dispute. Any dispute shall be resolved by the European Commission Online Dispute Resolution (EU ODR). EU ODR: https://ec.europa.eu/odr For questions regarding the meaning of these Terms or procedures in case of withdrawal, complaints, transport damages or anything else, contact Timarco's customer service. Contact information for customer service can be found at www.timarco.eu.

  • Delivery Time

    Delivery usually takes 3-10 days. If the item you have ordered is out of stock we will let you know an estimated delivery time, you have the option to cancel your order at this point if this is not deemed satisfactory. Any extra costs which may arise if we need to send your order in two or more separate deliveries will be borne by us.

Privacy & cookies

  • Privacy & cookies

    PRIVACY POLICY

    Timarco Sweden AB, registration. No. 556401-7464, protects your privacy and always strives to protect your personal information in the best possible way. It is our goal to comply with all applicable laws and regulations regarding personal data protection, such as the Data Protection Regulation or the GDPR (General Data Protection Regulation), as it is also called. We aim to be clear and explain how your personal information is collected and processed by us and our partners. We do not collect or process more information than we need to fulfill your expectations and the obligations we have to you. This policy will help you to understand what kind of information we collect and how it is used.

    This policy applies to all data collected through our website.

    LEGAL BASIS

    In order for us to have the right to process your personal information, we need a so-called legal basis. We process your personal information because processing is necessary to fulfill the agreement we have with you as a customer through your purchase.

    We process your personal data because processing is necessary in order to fulfill legal obligations concerning our company.

    We also process your personal data because processing is necessary for purposes of our legitimate interest. The treatment of data is based on a weighing up of interest and applies to situations where we want or need to do something, for example communicate with you or promote our products and services, which is essentially to our advantage, provided that it does not harm your own interests or fundamental rights and freedoms.

    COLLECTION OF PERSONAL DATA

    We handle the data that you, as a customer, provide to us when shopping or visiting our website and communicating with us. The personal data we process is: your first and last name, e-mail address, phone number, your social security number (if you chose to provide this), your mailing address and your user account.

    We use your social security number only when necessary, for example for secure identification or if there is any other reasonable reason. We use your social security number as little as possible. The occasions where we can access your social security number are at the time of purchase when we need to identify you in customer service cases when you request information about what personal information we are processing about you, requesting us to verify information about you which is incorrect, asking us to delete or restrict the personal information we have about you and that we provide you with a copy of the personal information we have about you.

    We also collect and process information from you when shopping or visiting our site. The personal data we process is information about your purchase and purchase history. We also process your personal information when you approve cookies, see separate section below.

    PROCESSING OF PERSONAL DATA

    We process the above-mentioned personal data in order to:

    • Process your order / purchase in order to:
    • identify you
    • deliver the ordered product
    • process your payment
    • Process returns, exchanges and any complaints
    • send you SMS notifications about the delivery status
    • Contact you regarding problems with the delivery of your goods
    • Provide you with a personalised experience of our services by collecting cookies
    • fulfil our legal obligations (eg regarding requirements in the accounting act, product liability and product safety)
    • Promote our products
    • develop our knowledge of customers and analyse your customer behaviour, which means that a so-called profiling occurs. We provide you with offers that we think you will find relevant based on the results of this analysis of your user, and not to disturb you unnecessarily, by offering you products that match your needs and needs
    • process customer service issues
    • evaluate, develop and improve the company's services, products and systems for the customer community as a whole
    • Prevent abuse of a service or to prevent and investigate crimes against the company

    STORAGE AND TRANSFER OF PERSONAL DATA

    Personal data is transferred to our partners, in order to manage and facilitate your purchase and help us with marketing outlets. These partners are transport company, payee, e-mail provider, SMS provider, web analytics provider and printing (for example). These companies are personal information assistants and we are still the personally responsible party. We ensure that our partners handle personal data in accordance with applicable laws and safely by entering into personal data management agreements with them.

    We store data on our own servers in Sweden or on servers provided by our partners.

    Our partners and service providers are all domiciled in the EEA, and their servers and other storage utilities are located there. The only exception is Google LLC, see your own paragraph under Cookies.

    We may issue your personal information if we are required by the authorities to provide such information.

    We may also share your personal information in order to allow a merger, acquisition or sale of all or part of our assets.

    TIME PERIOD FOR TREATMENT AND STORAGE

    We only keep personal data as long as there is a need to to fulfil the purposes for which the information was provided or collected. The same personal data can be stored in several different locations for different purposes.

    If you contact us by e-mail, our correspondence will be saved for as long as necessary to fulfill the purpose of the errand.

    We process information in order to manage customer relationships, including your purchase and user account, or to fulfill contractual and legal obligations to you, such as fulfil a warranty, a complaint or reprisal obligations. The data is processed for the time necessary to manage the customer relationship and fulfill our agreement or our legal obligations or other obligations towards you.

    Personal data we process for accounting purposes is retained in accordance with applicable accounting laws.

    We will process your personal data for marketing purposes for one year after your customer relationship with us has expired.

    Your personal data may be saved for a longer period than stated above if required to comply with legal requirements or governmental decisions.

    PROTECTION OF PERSONAL DATA

    When you shop with us you can feel safe and secure. We take steps to ensure that your personal information is always protected by us and that information processing is in accordance with applicable data protection rules and our internal guidelines and practices.

    We also ensure through technical solutions and agreements with our partners and suppliers that these handle your personal information securely and comply with personal data laws.

    Payment and billing information is transmitted via an encrypted connection from our payment partner who manages the payment.

    YOUR RIGHTS

    Right to access: We want to be transparent and open about how we treat your personal data. If you want to know more about how we process your information, you can request a document from us. You are entitled to request to know what information has been registered about you. If you want this information, please submit a written request to us. If we receive a request for this information, we will ask for information to ensure that the information is provided to the correct person.

    Right to rectification: You may request that your personal information be corrected if the information is incorrect or incomplete.

    Right to delete: Under certain circumstances, you may delete your personal data if, for example

    • The data is no longer necessary for the purposes for which it has been collected or processed
    • You oppose our keeping your information for direct marketing purposes

    However, this does not apply if we are required by law, for example, to keep the data.

    Right to restriction: You are entitled to request that the processing of your personal data be limited.

    Fair interest / interest balance: You are entitled to oppose information processing that relates to a balance of interest. However, we may continue to process your information, even if you oppose the processing of information, if we are required to do so by law or authority's instructions or decisions.

    Direct Marketing: You are entitled at any time to oppose the processing of your personal data for direct marketing. The right also includes the analysis of personal data (ie profiling) performed for direct marketing purposes. Direct marketing refers to all types of outreach marketing methods(eg by mail, email and SMS).

    You have the opportunity to choose which communication channels we will use for mailing and personal offers, for example you can choose to receive e-mail only, but not SMS. In that case, you do not need to object to personal data processing as such, but contact our customer service department.

    Data Portability Right: You are entitled to receive a copy of the personal data relating to you in a structured format, and in some cases, transfer this data to another personally responsible person. The right includes only information that you have submitted to us and which we treat with legal basis, such as an agreement with you. A prerequisite for data portability is that the transfer is technically possible.

    Right to file a complaint: If you are dissatisfied with how we processed your personal information, please contact us using our contact details below.

    COOKIES

    Cookies are used on our site. Cookies are small text files stored on the visitor's computer and are used to track what the visitor does on our site.

    We use different types of cookies:

    1. A permanent cookie remains on the visitor's computer for a specified time.

    2. A session cookie is stored temporarily in the computer's memory while a visitor is on a web page. Session cookies disappear when you close your browser.

    3. Third party cookies: these cookies are placed on your computer by another company. There are third party cookies that allow you to see targeted ads on other sites, such as retargeting.

    We use cookies to improve our site for the visitor e.g. by customising our site according to the visitor's wishes, choices and interests, as well as helping you keep track of the items you added to your shopping cart. We use cookies to analyse our site and how it is used (see the web analytics paragraphs below) and for retargeting.

    By agreeing to this privacy policy and / or using our site, you agree to the processing of cookies as stated herein. If you do not want to accept cookies, you can turn off cookies in your browser's security settings. You can also set up the browser so that you get a query every time our site tries to place a cookie on your computer. Through the browser, previously stored cookies can also be deleted: see the browser's help pages for more information. Furthermore, you can manually delete cookies manually from your hard drive.

    If you want to delete existing cookies on your computer: see the instructions in your browser.

    Google Analytics and Google Tag Manager (web analytics)

    Our site uses Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies, ie. text files placed on your computer to analyse how users use the web page. The information generated by these cookies through your use of the webpage (including your IP address) will be forwarded to and stored by Google on servers in and outside the EEA.

    Google will use this information in order to evaluate your use of the web page and compile reports of activities on our site.

    Google may also transfer this information to third parties if required by law, or in cases where a third party processes the information on behalf of Google. Google will not match your IP address with other data held by Google. By using our site, you consent to Google processing your information in the manner and for the purposes described above.

    If you do not want your visits to our site to appear in Google Analytics statistics, you can install an add-on to your browser. The add-on is available for browsers Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera, and is available here.

    Through Google Analytics, we also use cookies for remarketing. Remarketing involves interest-based advertising, ie. that your behavior on our site can be used for targeted ads on other sites. For this purpose, data is used from a third party cookie. It is possible to change your remarketing settings or wish to opt out of cookies used for interest-based advertising from Google.

    CONTACT INFORMATION

    Timarco Sweden AB, Registration number 556401-7464. This is the person responsible for processing your personal information.

    Please contact us at vip@timarco.com if you have questions about the personal information we have stored about you.

    Timarco Sweden AB

    Box 20041

    161 02 Bromma

Shop safely

  • Payment Method

    We have a secure online payment system by credit or debit card.

    Attention, your payment method can determine the delivery time. We must have received payment from you before we can send out your order. You have the possibility to cancel your order and get a refund if the order has not already been dispatched.

  • Payment by Credit or Debit Card

    To pay by credit or debit card you need your card number, the expiry date and the CVC code.CVC/CVV/Cvx2 code is the last 3 numbers on the signature strip on the back of your card. The expiry date must be written in the same format as on your card, ie month/year.

About us

You can reach our Customer Service at support@timarco.eu. Our Customer Service is manned monday to friday 9am - 5pm. The address for letters and parcels is:

Timarco
Box 20041
161 02 Bromma
Sverige


Customer satisfaction is the most important thing for us
Your feedback is really valuable to us and so please contact us if you have any comments or any problems support@timarco.eu.