Terms & conditions
Underwear cannot be exchanged for hygiene reasons unless you have requested a hygienic seal at the time of placing your order (please request this under other requirements when you proceed to the check out). Please note that bras may be exchanged.
Delivery usually takes 3-10 days. If the item you have ordered is out of stock we will let you know an estimated delivery time, you have the option to cancel your order at this point if this is not deemed satisfactory. Any extra costs which may arise if we need to send your order in two or more separate deliveries will be borne by us.
Privacy & cookies
Non-Personal Information Collected Automatically.
Timarco is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information.
In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs. You also hereby grant to Timarco the right to exchange any information provided by you between Timarco:s affiliates for the purposes mentioned before. In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer's operating system, your browser type, traffic patterns and the address of any referring Web sites.
Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, 'tamper' or 'hacker- proof', Timarco has endeavored to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.
Accuracy of collected data
Timarco will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by Timarco in connection with the operation of this Site.
We use your Personal Information to send you weekly updates on various Site information, a variety of transactional emails and the occasional site announcement. You have full control regarding which of these emails you want to receive. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or by updating your account settings.
No information may be submitted to Timarco by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.
161 02 Bromma
Information about cookies on this website
This website contains cookies. According to the law of electronic communication, anyone visiting a website containing cookies should receive the following information:
- that the website contains cookies
- what cookies are used for
- how cookies can be avoided
To avoid cookies you can block them when installing your web browser. Go to the respective web browser supplier´s website to get instructions on how you can do this.
Please be aware that if you block cookies you cannot shop on this website. The basket and check out functions need cookies in order to work.
We use your details in order to send out direct mail to you. You have the option to choose not to receive our newsletter and catalogues if you so wish.
We have a secure online payment system by credit or debit card.
Attention, your payment method can determine the delivery time. We must have received payment from you before we can send out your order. You have the possibility to cancel your order and get a refund if the order has not already been dispatched.
Payment by Credit or Debit Card
To pay by credit or debit card you need your card number, the expiry date and the CVC code.CVC/CVV/Cvx2 code is the last 3 numbers on the signature strip on the back of your card. The expiry date must be written in the same format as on your card, ie month/year.
About usYou can reach our Customer Service at firstname.lastname@example.org. Our Customer Service is manned monday to friday 9am - 5pm. The address for letters and parcels is:
161 02 Bromma
Customer satisfaction is the most important thing for us
Your feedback is really valuable to us and so please contact us if you have any comments or any problems email@example.com.